FAQs

Frequently Asked Questions

When will my order ship, and how long does delivery take?
Shipping times may vary depending on the item, but most orders leave the warehouse within 1–2 business days. In some cases, items may ship the same day. While occasional delays may occur, most deliveries arrive within 4–7 business days. If a longer delivery window applies, you’ll find that information on the specific product page. We’re proud to offer some of the fastest processing and shipping in the industry, backed by responsive and attentive service.

What payment options do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. Digital wallets such as Apple Pay and Google Pay are also supported.

What is your return policy?
We provide a 30-Day Money Back Guarantee on all items. For full details, please review our 30-Day Return Policy linked at the bottom of the site.

Can I cancel an order?
Yes, orders may be canceled for a full refund as long as they haven’t shipped. To cancel, please contact us as soon as possible at support@promedspasource.com. Once your order has shipped, cancellations fall under our return policy.

What should I do if my order arrives damaged?
Inspect your package upon delivery. If you notice visible damage—even just to the box—make a note of it when signing for receipt. If you can’t inspect the contents immediately but suspect damage, mark the receipt with “possible damage.” Should any item be damaged, email clear photos to support@promedspasource.com and we’ll arrange a replacement or compensation.

How can I place an order?
You can shop directly through our website by selecting “Add to Cart” and completing the checkout process. You’ll receive an email confirmation immediately. Prefer to order by phone? Call us at (888) 547-5748 and we’ll be happy to assist.

How will I know when my order ships?
After placing your order, you’ll receive an email confirming that your payment and shipping details were received. Once your order ships, we’ll send another message with tracking information. If an item is out of stock, you’ll be notified within one business day by email or phone.

Will I get an order confirmation email?
Absolutely. A confirmation email will be sent to the address you provide at checkout. Be sure your email is correct, and consider saving the confirmation for your records.

Do you charge sales tax?
Sales tax is only applied to orders shipped within Kentucky. If your delivery is outside of Kentucky, no sales tax will be charged—potentially saving you a significant amount.

Can I make changes to an order after placing it?
Yes, as long as your order hasn’t shipped, changes can be made at no additional cost. Simply reach out to us at support@promedspasource.com. If any price difference applies, we’ll either issue a refund or provide a custom invoice to cover the balance. For real-time assistance, email or call us at (888) 547-5748